We are fully committed to providing transparent banking services.
In this regard, should you have any queries or comments, please do not hesitate to contact us by post, email, telephone or by personally visiting one of the bank’s offices, whichever is most convenient for you.
ProCredit Bank (Bulgaria) EAD
26, Todor Aleksandrov Blvd.
Tel.: + 359 2 813 51 00
Fax: + 359 2 813 51 10
See Branch Network
You can also use this form to submit a complaint or report misconduct. The Bank will give objective consideration to all reports and complaints and will respond within 7 days. Replies will be sent via email, unless you have requested a different medium.
Guidelines for submission of complaints
If your report/complaint does not contain identification data, we will not be able to process it correctly and this will delay our response.
The Bank processes personal data in compliance with the law on personal data protection which precludes its disclosure to third parties, except in cases where the Bank seeks enforcement of its own legal rights and/or when exercising its obligations as required by law. For permission to access and correct your personal data, please submit an application at any of the Bank’s offices.
Also, you can contact us using the form below:
For tips, solutions and answers to your questions, please call
+ 359 0700 170 70 (at the price of a city call from within the country)
+ 359 1700 170 70 (for MTel clients according to their tariff plan)