Contact Centre

To reach the Contact Centre Experts and to receive information on important for you matters, we are open to your questions:

  • from Monday to Friday from 8 a.m. to 8 p.m. 
  • Saturday between 9 a.m. and 5 p.m.

The service is offered both in Bulgarian and in English.

In emergency situations you can have your card blocked at any time by using the automated services of our Contact Centre.

ProCredit Bank Contact Centre offers all clients that have reached the bank via a phone call:

  • obtain information about all ProCredit Bank services;
  • support for using ProB@nking – ProCredit Bank’s Internet banking system;
  • block a stolen or lost debit or credit card, issued by ProCredit Bank.

You can use Contact Centre by calling the following numbers:

Phone number Operator Price
 0 700 170 70  Vivacom Local call charge
 A1 As per Vivacom tariff
 Telenor As per Vivacom tariff
 Vivacom As per Vivacom tariff
 1 700 170 70  A1 A1 – A1 tariff
*7000 A1, Vivacom and Telenor This phone number is available for all subscribers of Bulgarian mobile operators – A1, Vivacom and Telenor. The price varies according to your operator’s terms.

*7000 is available only for calls inside Bulgaria.

You can access the Contact centre from abroad by dialling the international code for Bulgaria + 359 and then 700 1 70 70 or 2 813 5100, for A 1clients with roaming: +359 88 1 700 1 70 70.

Frequently Asked Questions

  1. What is the price for a call to Contact Centre?
  2. When can I block a stolen or lost debit or credit card?
  3. How do I connect to Contact Centre from abroad?
What is the price for a call to Contact Centre?

 

Phone number Operator Price
0 700 170 70 Vivacom For the cost of a local call
A1 As per the Vivacom tariff
Telenor As per the Vivacom tariff
Vivacom As per the Vivacom tariff
1 700 170 70 A1 A1 - A1 tariff
*7000 A1, Vivacom and Telenor This phone number is available for all subscribers of Bulgarian mobile operators – A1, Vivacom and Telenor. The price varies according to your operator’s terms.
When can I block a stolen or lost debit or credit card?

In case you lose the debit or credit card issued by ProCredit Bank, please contact us as soon as possible. Blocking of a bank card is possible at any time of the day, through the automatic services of the Contact Center.

How do I connect to Contact Centre from abroad?

To call from abroad to Vivacom number 0 700 170 70 from abroad you need to dial +359 700 170 70.

A1 subscribers should dial + 359 88 1 700 170 70.